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Return requests can only be made within 7 days of the date you've received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:
There is a 20% restocking fee charged per returned item; this fee is deducted from your refund.
Any item marked as 'Clearance' or specified as on 'Final Sale'
Upon receiving your order, kindly inspect your products carefully for any damages. All quality-related issues must be reported within 7 days of receiving your items. Cases submitted after this timeframe may not be accepted and will be subjected to shipping fees and tech fees in the event that your item needs to be replaced.
Additionally, COZONI do not offering exchanges. If you would like to return a product, COZONI shall process all exchanges as normal returns according guidelines outlined in the Return Policy. You may then choose to purchase a new item at your convenience.
Return shipment must be independently arranged, with associated costs covered by the customer. If you need assistance, we're here to help; however, the fee, covered by the customer, will be deducted from the product refund.
Refunds (less the 20% restocking fee and/or other applicable fees) will be issued once the item is received and inspected at our shipping warehouse, original shipping fees are non-refundable.
Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.
Non-returnable items excluded from all change of mind returns include below scenarios.
Please note that uncontrollable factors such as lighting during photography and production processes may lead to minor variations between the color portrayed in the images and the actual color of the product.
While all products have to go through quality check before shipping, product damage might be occasionally caused due to delivery. COZONI wants to save you assembly headache therefore most of our products are ready to use straight out of the box. This unfortunately also increases risks for minor damage over the long shipping. For minor damages(damage diameter is smaller than 2cm) that doesn't affect functional use, COZONI won't cover return & exchange cost.
Certain products are considered to be fragile items, including but not limited to products made of marble, glass, manufactured wood, or crystal. While COZONI packed with care, but inevitably it adds extra risk for shipping these items. For products of such materials, it won't be considered to be product default in case of minor scratch that doesn't affect functional use(damage diameter is smaller than 2cm).
Due to heterogeneous nature of furniture material such as wood, rattan and marble, every product will have its very own and unique texture and color. Slight changes in color and lighter spots are to be expected, which is a part of the material experience and advertised as such, therefore won't be considered to be product defect.
Although the shape and size of the product is precisely defined by digital design and robotic fabrication methods, the manual finishing and the general material behavior may result in slight geometric differences. The dimensions in the product description are therefore not guaranteed and can sometimes differ by an insignificant range, e.g. few millimeters.
For leather products, occasionally there are tiny spots or slight color unevenness caused during dyeing process, which will not be regarded as product defects.
To save shipping cost to provide you best deal, certain products will be rolled, folded, or compressed for shipping and this might leave minor ink or mark on surface. This issue won't be considered as product defect but we are happy to provide cleaning tips or cleanser.
Due to the wrapping and shipping process, occasionally there might be fungus or dirt on the product surface, which can be easily removed by a common cleanser. This issue won't be covered as 7 day no hassle return policy.
Contact us at info@cozoni.us to get more information.
If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges. You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. After that, your shipment will be processed and any changes or cancellation from thereon will incur a 20% restocking fee.
We are unable to accommodate order changes / cancellations / refunds for the following items:
In the event you wish to cancel your existing order and place a new order, kindly note that a new 'Estimated Delivery’ date will be given at the time of new purchase.
If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.
Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order. Your remaining item(s) are still entitled to the discount value that was initially apportioned per line item before the cancellation of item(s) in your order.
Discount codes and vouchers are single-use only. They cannot be transferred or reused in any manner.
The above Order Change and Cancellation Policy may not necessarily be applicable to all products. Please contact us to process this request.
