Enjoy 15% off Storewide code: SPRING15 Extended! ends April 21st

 

Shopping &Payment

 

  • Do you have a showroom?

We do not have any showroon open to public at the moment.

 

  • How much is delivery?

 

  • What modes of payment do you accept?

All prices listed on product webpages are in US dollars before sales tax. We accept payment by Visa, MasterCard and Amex.

 

  • Do you offer financing options?

 

  • Do you charge sales tax?

We collect sales tax where we are required to by law, and as such the amount will vary depending on zip code or postal code. If your shipping address is changed after your order is placed, the difference in tax rate will need to be charged/refunded. Any applicable taxes will be clearly shown at checkout.

 

  • How long will it take my item to arrive?

 

  • Can I customize a product?

Unfortunately, we do not offer customized service at the moment.

 

  • Do you offer fabric swatches?

 

  • Do you offer a trade program?

Yes, we have a trade program. Feel free to fill the form to join our trade program.

 

 

Delivery & Assembly

 

  • Where do you deliver to?

Your order can be shipped to you to most address in the United States. Exclude Hawaii, Puerto Rico, and Alaska.

 

  • Do your products come assembled?

To minimise the hassle, COZONI will fully assemble or assemble the main part at dispatch. Yet in order to offer the lowest prices possible, and so that your furniture arrives damage-free, some of the items available at COZONI will require assembly of different levels. These items may take the average customer anywhere from 15 minutes to 45 minutes to assemble, depending on your experience.

 

  • How long will it take my item to arrive?

 

  • How much is delivery?

 

  • Can I self-collect the furniture?

Self-collect is not available.

 

  • How do I prepare for my delivery?

Before placing an order:

Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, additional fees may be charged depending on if you choose to reschedule or cancel the order.

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On the day of delivery:

An authorized consignee over the age of 18 MUST be available at the delivery address during the scheduled delivery time window.

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In addition, please protect your flooring and surroundings from potential damage prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.

 

  • How do I obtain the Certificate of Insurance for delivery?

 

  • How do I track my order?

Once your order is placed, you will receive the order tracking details via email. You can contact us for further information.

  • How does scheduling work?

 

  • How can I reschedule my delivery?

 

  • Can I delay my order till a later date?

 

  • What should I do if I have an issue with my delivery?

You can contact us for further information.

  

My Order

 

  • Can I change or cancel my order?

Yes, we're happy to help you do so at no additional cost as long as your shipment hasn't been processed!  Just reach out to us here for assistance.

 

Please note we are unable to accommodate changes and cancellations for the following items:

 

Products described as "Made to Order",

Items marked as "Final Sale" or any form of Clearance Sale

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In case your shipment has already been processed, a restocking fee will be incurred for changes or cancellations. Details on our full terms can be found here.

  

 

  • My order has been dispatched. Can I still make changes?

Unfortunately, no changes can be made once your order has left the warehouse. You'll still be entitled to our 7-Days Return Policy so do give it a look first before making your final decision!

 

Contact us here if you need our assistance.

 

Please note we are unable to accommodate returns for the following items:

Products described as "Made to Order",

Items marked as "Final Sale" or any form of Clearance Sale

 

 

 

Returns, Exchanges & Warranty

 

  • Can I return my item?

Of course! You can request a return by contacting us here within 7 days of receiving your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Do return your item in its original packaging to avoid an additional repackaging fee.

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Please note only items in as-new condition can be returned. We are unable to accommodate returns, exchanges and refunds for the following items:

Products described as "Made to Order",

Items marked as "Final Sale" or any form of Clearance Sale,​​​​​​​

Unfortunately, any vouchers redeemed will not be returned nor refunded in the event you decide to return your purchase. More details on the returns policy can be found here.

 

  • Do you offer warranty for your products?

We do offer 1-year warranties for all items purchased from us directly. More details and excepetions can be found here.

 

  • What should I do if I receive a defective product?

Do contact us here with photos (or videos, where appropriate) showing the damage or fault and a detailed description. We'll get back within 2 business days to guide you through the process and work with you to find a satisfactory outcome.

 

 

Products

 

  • Where is your furniture made?

Our products are designed in-house and manufactured in China.

 

  • Are your items true to pictures?

We endeavour to accurately show the finish color and texture as best we can. However, the photos displayed on your monitor or output from your printer may vary depending on your display and output settings. ​

All photos on our website are taken by professional photographers under lighting conditions typical in a residential home.

 

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